We're hiring

Director, Marketplace Operations

You’ll be the first hire on the business operations team. This role is the glue that helps the marketplace run efficiently while defining and improving processes across the organization.

Job Location

Los Angeles or Remote


Business Operations

Role Type


A Resume Is Not Required
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our hiring process

Phone Screen

Qualified candidates start with a short call with our recruiting team to make sure it's a fit for both of us.



Complete a short assignment to show us how you would approach similar work. Not applicable for contract roles.


Hiring Manager Call

Learn about the role from the person hiring for the position.


On-Site Review

Now done remotely.

About the Company

Cluster’s mission is to increase the efficiency of the labor market. We’re a fast-growing vertical labor marketplace preparing to double the team in size. We help mid-market companies hire mechanical and electrical engineers for full-time roles.


Cluster is currently working remotely from 9-6 PST. In 2021 we expect to work in an office 2 days per week once it is safe.

About the Role

You’ll be the first hire on the business operations team. This role is the glue that helps the marketplace run efficiently while defining and improving processes across the organization. 

About You

You can accomplish things in one third of the time of most people. You’re relentlessly resourceful. You know when to collaborate and when you need to be an individual contributor to get something done. You’re able to quickly solve problems with pragmatic solutions. 

Performance Objectives

Writing and defining processes: You will write clear, detailed documentation of processes in order to standardize business operations across the marketplace: recruiting, employer onboarding and customer success.

Set OKRs: Get your hands dirty with data. Use your analytical skills to define success metrics for new processes based on best practices and market research.

Improve growth and financial performance: Become a domain expert and drive operational excellence throughout the organization. Make the marketplace operate more efficiently to speed our growth and improve our financial performance.

Turn weaknesses into strengths: Identify key areas of the business that could perform better. Define root causes and work across the organization to quickly implement scalable solutions. Develop a deep level of trust with your peers in order to get the results you desire.

Make us great at implementation: Put new tools like Notion, Airtable, Webflow and analytics (SQL) to work. Help us quickly learn and deploy tools across the organization that help us scale.

Desired Experience
  • Bachelor’s degree in business, operations or a quantitative field
  • 5+ years experience helping to scale a high-growth marketplace, startup or technology company
  • Background in business operations, consulting or financial analytics 
Preferred experience
  • Prior experience working on expansion at a 2-sided marketplace
  • Experience in HR Tech working with mid-market companies
  • Experience modeling business/market opportunities and ROI 

Who you'll be working with

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Join our team

Hi. We're Cluster.

Cluster is a vertical labor marketplace for aviation, space defense and automotive companies to hire mechanical, electrical and aerospace engineers for full-time roles. The platform matches companies to vetted ready-to-interview candidates from top OEMs and suppliers. Since launching Cluster has partnered with industry-leading companies.

We're in Culver City, CA


10000 Washington Blvd, 6th Floor
Culver City, CA


We're just a few blocks away from the Expo Line Palms station.

Our Top Lunch Spots

Chicas Tacos


Jackson Market


Burger Lounge

Burgers and More
Join our team

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Director, Marketplace Operations

at Cluster

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